Surviving the Coronavirus Impact
Creating a plan for change and adjusting to a new normal …
Each of us has been impacted by the current global pandemic and the disruption that it has caused to “business as normal”. We have all been forced to create plans to continue business while social distancing to protect ourselves and others in the process. Almost overnight, we have been confronted with a new invisible challenge that affects our lives, livelihoods, economic futures and immediate projects and plans. We are all being faced with the reality that to survive we must adapt and change to adjust to our new circumstances.
But we are strong. We have come through challenging situations before and we can do so again. Together we can work to forge new alliances, and create new strengths that will carry us forward into a better future.
Womack Electric Supply is here to help you and your business during this crisis …
Our proactive teams remain vigilant and agile so that we can continue to respond in a way that protects our people and our customers while still serving our very essential business partners. To this point, all of the states who have gone to some form of “Shelter-in-Place” or “Stay at Home” mandate have defined electricians and those of us considered as their supply chain as “essential.”
Our branches are open, and ready to serve you and the vital role you play in sustaining essential infrastructure and ensuring critical power supply demands are met. As such, we want to update you on some of the measures we have put in place to ensure we can meet these priorities:
Our branches remain open and ready to service our customers. To safeguard our ability to serve you, we’ve limited our in-person interactions with customers, vendors and each other by implementing travel restrictions, new ordering and will call pick-up processes, and providing the resources necessary to conduct meetings virtually. We’ve also taken the precautionary step to cancel or postpone upcoming events hosted by Womack. Many of our employees are working from home and providing virtual service and support to our customers across the communities that Womack serves.
Branch Cleanliness and Safety
We’ve provided our branches with a cleaning checklist and the critical disinfectants to maintain a clean environment.
Supply Chain and Inventory
Our parent company, Crescent Electric Supply completed a comprehensive review of inventory positioning. Over 85% of supplies are manufactured in the United States. Additionally, they’ve analyzed over 12,000 SKU’s that could be potentially impacted, and they were pleased to report that as a whole, inventory remains healthy and well-stocked above the target days’ time supply of 100 days.
Supreme Customer Service
As always, we offer many ways to provide you with exceptional expertise, service and access to solutions in whatever manner is most convenient to you. The Womack team stands ready to continue to deliver the outstanding support you have come to expect from us. Please keep in mind the following resources that are immediately available to you:
- Browse and order supplies at WomackElectric.com.
- Contact Womack by phone. (434) 793-5134
- Do you need emergency service? We’ve got you covered! Emergency Contacts.
- Contact your Account Manager directly at the phone number or e-mail address that they have provided.
- Check in with your local branch by phone. Click here for a branch directory.
During this time, as we all deal with the effects of COVID-19, it is important to take precautionary measures, such as social distancing to protect the health of everyone.
Questions about online ordering or WES Connect app access …
Picking Up Orders
For will call pick up orders at our branch locations …
After you have placed your order, it is processed, packaged and queued for pick up. When you arrive at our branch, a Womack team member will deliver your order to curbside.
Questions about curbside order pick-up service or order status …
A Look Ahead …
We will get through this and can become stronger as a result of the challenges we confront today. As your trusted electrical distributor partner, Womack Electric Supply wants to see you succeed and provides a variety of proven profit producing services and strategies to help you target increased profitability in 2020 and beyond.
As you look ahead, take time to consider the service enhancements provided for you by Womack Electric Supply. These services are specifically designed to assist you with eliminating unproductive activities from your busy schedule. Daily tasks that are currently considered “business as usual” can now be automated, freeing up manpower and other valuable resources. From streamlining accounting processes to inventory management to labor reducing job site efficiencies, we can help you target and lock-in on productivity and profit levers within your business.
Now, more than ever, being strategic and focusing on your business’s future will help you to weather this crisis and remain successful!
How Do You Get Started?
Utilize this time as an opportunity to assess the current processes of your business and resolve to take control of those that negatively impact your business and drive down profits. Keep reading in this issue of “The Womack Way” to learn more about the many smart service enhancements Womack Electric Supply offers; then, speak to a Womack associate to get started utilizing these services in your business.
Contractor Marketing Solutions
From branding to training to websites, we provide opportunities to effectively market your company.
Central Distribution Center
Our streamlined infrastructure works efficiently to get you the products you need faster.
24 Hour Emergency Services
When the job needs to get done, we’re here to get you what you need.
Project Management / Sales
These services help to simplify and streamline big jobs from beginning to end.
By consolidating repetitive orders, we can save you time on data entry and ensure that your orders are shipped faster.
WES Connect – Online Shopping
This online tool and app makes developing accurate bids and placing orders quick and easy.
Training events, tools and resources to give you the opportunity to learn, grow and succeed.
Get your invoices electronically and pay your bills online to keep your cash flow moving in the right direction.
Customer Service Guarantees
Error-free billing, accurate shipping and popular products in stock. If we fall short, we’ll issue you a $25 customer service guarantee certificate.
Net Pricer & Supplier Xchange
Get instant online bids when you use NetPricer or Supplier Xchange to connect your estimating software to our system.
We have a team of business experts on hand to help you overcome challenges unique to your business.
Stock Optimization Program
We’ll ensure that the parts and products you use most are right where you want them – in your shop!
Pre-Fabrication & Custom Solutions
Respond to high labor cost and compressed schedules by using products with productivity designed in.
Utilize cameras to monitor your job sites, increase efficiency and productivity, while minimizing theft and shrinkage.
Meet codes and standards while promoting safety, minimizing liability risks and reducing workplace injuries.
Tool Sales & Service Solutions
We are a single equipment and service source for all your tooling needs.
Take advantage of the services Womack Electric Supply offers! Click the link above to learn more about a specific service and to contact a Womack representative to help you get started – you and your bottom line will be glad you did!
Order Online with WES Connect
Technology has changed the way business gets done. It adds layers of efficiency to compliment and increase productivity.
Womack Electric offers many business technology tools designed to improve processes. WES Connect is designed to maximize your efficiency, save you time and money and increase your production and profits!
With WES Connect you can quickly place orders from anywhere you can go online. With WES Connect you can easily look up detailed information about products, create in-depth bills of materials and place orders quickly and conveniently – at any time of day – in a single online interface.
WES Connect features include:
- Real time inventory levels and pricing
- Easy to use reorder pad
- Create product groupings
- Assign custom part numbers
- Compare products side by side
- Download spec sheets
- Access account inquiry and order history
Pre-Fab & Custom Solutions Project Support
According to a recent study released by the Associated General Contractors of America (AGC.org), the coronavirus pandemic has caused more than one out of four contractors to halt or delay work on current projects.
Contractors listed numerous types of delays and shortages:
• Shortages of required government actions or personnel, for instance to issue permits or certificates of occupancy, conduct inspections, or make project awards.
• Shortage of materials, parts or equipment.
• Shortage of craft workers as individuals self-quarantine or stay home to care for others.
Womack Electric understands the impact that this crisis is taking on your business and projects and we’re here to help. Now is an opportune time to prepare and be ready to “catch up” when things return to normal.
Our pre-fab and custom solutions shop is still open and ready to talk with you regarding the many ways we can support your projects with solutions that can improve your cash flow, increase profit on the job, and speed up your projects once things settle down.
Click below to learn more and contact us regarding your projects.
The Womack Way Award
Jonathan Pennypacker, Account Manager in Greenville, NC is this quarter’s recipient of the Womack Way Employee Award.
The quarterly award is bestowed upon the employee that has best demonstrated what “The Womack Way” is about. What does that entail … it’s “What Customer Service is About!” … attentiveness to our customers and their needs, clear communication skills, willingness to learn (new products, new skills), a positive attitude, time management skills, and being a team player.
Each quarter, the employee that is chosen will earn a $100 gift card and Womack Way trophy.